PRIVACY POLICY

Solid Plumbing & Drains (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://solidplumbingdrainsinc.com/, use our services, or engage with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

Personal Data

We may collect personally identifiable information that you provide to us when you:

• Register or book services on our site
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotional activities

Personal data may include, but is not limited to:

• Name
• Email Address
• Phone Number
• Address
• Payment Information

Non-Personal Data

We may also collect non-personal information that does not identify you, such as:

• Browser type and version
• Operating system
• Referring website
• Pages you view on our site
• The time and date of your visit
• Other diagnostic data

2. How We Use Your Information

We use the information we collect in various ways, including:

• Provision, Operation, and Maintenance: We utilize your data to effectively provide, operate, and maintain our website, ensuring its optimal functionality and accessibility for all users.
• Improvement, Personalization, and Expansion:  Your information assists us in continuously improving and personalizing our website to better cater to your individual needs and preferences, while also allowing us to expand its features and offerings over time.
• Understanding and Analysis: We employ data analysis techniques to gain valuable insights into how you and other users interact with our website, enabling us to identify areas for enhancement and optimization.
• Development of New Offerings:  Your information contributes to our ongoing efforts to develop innovative new products, services, features, and functionalities that enrich your overall experience on our platform.
• Communication: We may use your information to communicate with you directly or through our trusted partners, for purposes such as customer service, providing updates and relevant information regarding the website, and sharing marketing and promotional materials.
• Transaction Processing: In cases where applicable, we utilize your data to efficiently process your transactions and provide you with related information, including confirmations of purchases and invoices.
• Text and Email Correspondence: We may use your contact information to send you important text messages and emails pertaining to your account, our services, or other relevant updates.
• Fraud Detection and Prevention: We employ sophisticated security measures and data analysis to detect and prevent fraudulent activities, safeguarding both your information and our platform.
• Legal Compliance: We adhere to all applicable laws and regulations, and may use your information to ensure compliance with our legal obligations.

3. How We Share Your Information

We may share the information we collect about you in the following ways:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company

Third-Party Advertising

We may use third-party advertising companies to serve ads when you visit our website. These companies may use information about your visits to our website and other websites that are contained in web cookies to provide advertisements about goods and services of interest to you.

Law Enforcement

We may disclose your information to government authorities or other third parties if required by law or if we believe such action is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the services
• Protect the personal safety of users of the service or the public
• Protect against legal liability

Security of Your Information

We take the protection of your personal information seriously and employ a multi-layered approach to safeguarding it. This includes the use of administrative controls, such as security policies and employee training, technical safeguards like encryption and firewalls, and physical security measures to protect our data centers and servers.

While we strive to maintain the highest standards of security and have implemented reasonable and appropriate measures to protect your personal information, it’s important to understand that no system can be completely foolproof. Despite our best efforts, there is always a risk of unauthorized access, data breaches, or other security incidents. The transmission of data over the internet or any other network also carries inherent risks, as no method of transmission can be guaranteed to be 100% secure against interception or misuse.

We regularly review and update our security practices to address emerging threats and vulnerabilities. However, we cannot guarantee the absolute security of your personal information, and you acknowledge that you provide it to us at your own risk. In the event of a security breach or unauthorized access to your data, we will notify you in accordance with applicable laws and regulations.

5. Your Data Protection Rights

Depending on your location and the applicable data privacy laws, you may have the following rights concerning your personal information that we collect and process:

• The Right to Access: You have the right to request copies of your personal information that we hold. This includes the right to know what information we have about you, how we use it, and who we share it with.
• The Right to Rectification: If you believe that the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct it. This ensures that we maintain accurate and up-to-date records about you.
• The Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request that we erase your personal information. This right may apply if the data is no longer necessary for the purposes for which it was collected, if you withdraw your consent, or if the processing is unlawful.
• The Right to Restrict Processing: Under certain conditions, you have the right to request that we restrict the processing of your personal information. This means that we may only store your data but not process it further until the restriction is lifted.
• The Right to Object to Processing: You have the right to object to our processing of your personal information if the processing is based on our legitimate interests or for direct marketing purposes. We will stop processing your data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.
• The Right to Data Portability: If we process your data based on your consent or a contract, and the processing is carried out by automated means, you have the right to request that we transfer your personal data to another organization or directly to you in a structured, commonly used, and machine-readable format.

Timeframe for Response

If you make a request to exercise any of these data protection rights, we will respond to your request within one month of receipt. In some cases, this period may be extended by two additional months if the request is complex or we receive a large number of requests. We will inform you of any such extension within one month of receiving your request, along with the reasons for the delay.

How to Contact Us

If you would like to exercise any of these rights or have any questions about our data privacy practices, please contact us using the contact information provided on our website or in this Privacy Policy. We are committed to protecting your privacy and will handle your request in accordance with applicable data protection laws.

Children’s Privacy

Our Services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. We understand the importance of protecting children’s privacy and complying with applicable laws and regulations, such as the Children’s Online Privacy Protection Act (COPPA).

If we learn that we have collected personal information from a child under the age of 13 without verifiable parental consent, we will take prompt steps to delete that information from our records.

If you believe that we might have inadvertently collected any personal information from or about a child under the age of 13, please contact us immediately at our provided contact information, and we will investigate and take appropriate action.

We encourage parents and guardians to take an active role in their children’s online activities and to monitor their use of our Services. We also recommend that parents and guardians educate their children about the importance of online privacy and the potential risks of sharing personal information online.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: solidplumbingdrains@gmail.com
• By phone: (619) 271-3094
• By mail: 2240 MAIN ST STE 4, CHULA VISTA California 91911 – 3951